From opening an account to payment issues, bonus queries, or technical problems — you'll find answers to everything here, in plain, easy-to-understand English.
By Topic
Choose your issue type and get an instant solution
Get help with account creation, password resets, verification, and login issues.
12 articlesFull guide to depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer.
18 articlesHow to use welcome bonuses, free bets, cashback, and reward points.
15 articlesHelp with installing, updating, and using the Android APK and iOS PWA.
9 articlesRules and troubleshooting for Sports Betting, casino games, Live Casino, and fishing games.
21 articlesKYC document submission, account verification, and two-factor authentication setup.
8 articles
Full Guide
One of the most frustrating experiences on any online platform is not being able to get help when you need it — waiting for hours, writing tickets in English, and receiving generic replies. None of that happens at 111bid. The help center here is built specifically with Bangladeshi users in mind.
111bid's support team is available 24/7, every day of the week. On live chat, a Bengali-speaking support agent typically responds within two minutes. Even if your payment gets stuck at 3 AM, help is still there — that's the guarantee 111bid delivers.
This help center also has over a hundred written guides, each walking you through topics step by step with images. Most common issues can be resolved right here — no need to contact support.
New users most often run into trouble during registration — unverified phone numbers, OTPs not arriving, or incorrectly formatted names are all very common issues. The entire 111bid registration process is available in Bengali, with clear instructions at every step.
If you've forgotten your password, click the "Forgot Password?" link on the login page. A verification code will be sent to your registered phone number or email. Use the code to set a new password. The whole process shouldn't take more than five minutes.
Payment-related queries make up the majority of support requests in Bangladesh — especially deposits that don't reflect in the account, or withdrawals that take longer than expected. At 111bid, deposits via Mobile Pay or Nagad typically credit to your account within 1–3 minutes. If it's been more than 15 minutes and the balance still hasn't updated, take a screenshot of the deposit and reach out via live chat.
Withdrawals are subject to certain conditions. Funds cannot be withdrawn from unverified accounts. Once your KYC documents have been submitted and the bonus rollover requirements are met, withdrawals are typically processed within 1–24 hours.
Always take a screenshot of your transaction whenever you have a deposit or withdrawal issue. This helps the support team resolve your problem faster.
Payment Details
Processing times and minimum amounts for each payment method
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Deposit Time | Withdrawal Time | Status |
|---|---|---|---|---|---|
| Mobile Pay | ৳ 200 | ৳ 500 | 1–3 minutes | 1–24 hours | Active |
| Nagad | ৳ 200 | ৳ 500 | 1–3 minutes | 1–24 hours | Active |
| Rocket | ৳ 300 | ৳ 500 | 3–5 minutes | 1–24 hours | Active |
| Bank Transfer | ৳ 1,000 | ৳ 1,000 | 1–4 hours | 1–3 days | Active |
| Crypto (USDT) | $ 10 | $ 20 | 10–30 minutes | 1–6 hours | Fast |
Contact Us
Three easy ways to get in touch with 111bid
The fastest way to get help. Chat in Bengali with an average response time of 2 minutes.
Online NowFor complex issues or sending documents, reach us by email. You'll receive a reply within 24 hours.
support@111bid.clickJoin 111bid's official channel on Telegram for updates and offers before anyone else.
@111bid_officialLog in to your 111bid account. You can also start a chat without logging in, but being logged in helps the support team assist you faster.
Look for the blue chat icon at the bottom right of any page. Click it to open the chat window.
Once the chat starts, you'll see a few options — Payment, Bonus, Technical, and so on. Select the one that matches your issue.
Once an agent joins, describe your issue in detail. Send screenshots if needed. You'll have a resolution in no time.
Topic Guides
Select a category to browse issues
Many users have found 111bid's support to be far more helpful and responsive than other platforms. Whether it's a simple question about filling out a form or a serious payment issue, the support team handles it all with patience.
Even late at night or on weekends — when many platforms have no support available — 111bid's live chat always has someone ready to help. This is genuinely 24/7 service. Many users report getting their issues resolved within 5 minutes, even at 2 AM.
One thing to keep in mind — the more details you provide when contacting support, the faster your issue gets resolved. Have your account username, a description of the problem, and any relevant screenshots ready beforehand. This saves you from back-and-forth questions and lets the support team get straight to work.
111bid is more than just entertainment — it's a responsible platform. If you ever feel your gaming habits are getting out of hand, you can set a temporary break or place limits on your account directly from the help center. Visit the Responsible Gaming page to learn more about these features.
Never share your password or OTP with anyone to keep your account secure. 111bid's support team will never ask for your password.